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Ben Deshet

Team Leader, AIG Claims |

Guiding teams at AIG to deliver exceptional claim support while advancing into the cybersecurity field. Dedicated to integrity, continuous learning, and building safer digital ecosystems.

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About Me

I'm a Claims Team Leader at AIG, managing teams to deliver exceptional customer service and streamline claims processes. With over 6 years of experience at AIG, I excel in leadership, process optimization, and achieving performance goals under pressure.

As I expand my career towards cybersecurity, I'm building on my analytical mindset and leadership background.
Currently open to roles such as Cyber Security Analyst, Team Lead, and even Penetration Tester. I believe in proactive defense, rigorous attention to detail, and fostering trust in our interconnected digital world.

Experience & Skills

Claims Call Center Manager (Oct 2021 - Present)

Leading a claims call center team at AIG to deliver top-tier customer service, reduce operational bottlenecks, and enhance service quality. Skilled in risk assessment, data analysis, and process refinement.

  • Managing a team of 15-20 professionals to achieve organizational goals
  • Implemented improved workflows, reducing backlog
  • Enhanced call quality and customer satisfaction
  • Mentored staff to foster continuous performance growth

Claims Call Center Shift Manager (Jul 2020 - Oct 2021)

Oversaw daily shift operations, ensuring SLA adherence, timely resolution of issues, and consistent customer experience. Strengthened communication and cross-functional collaboration.

  • Maintained high service levels across shifts
  • Coordinated with cross-functional teams for swift problem-solving
  • Identified training needs and developed staff capabilities

Claims Call Center Agent (Aug 2018 - Jul 2020)

Handled customer inquiries and claims, maintaining a high level of empathy and efficiency. Developed a foundation in process understanding and customer-centric service.

  • Consistently met performance and quality targets
  • Built strong communication and problem-solving skills
  • Gained insights into AIG’s operations and customer needs

Key Skills

Leadership & Management

Team Coordination, Performance Coaching, Process Optimization

Technical & Cybersecurity

Network Security Fundamentals, Threat Intelligence, Basic Python Scripting, Bash Scripting, SQL, SIEM Exploration

Projects

ForenShell

ForenShell is an automated toolkit simplifying memory and binary file analysis using Linux forensic utilities, streamlining artifact extraction, file structure analysis, and memory forensics with minimal input.

View on GitHub

BDNetScan

BDNetScan is an automated network scanning toolkit leveraging Nmap, Hydra, and SearchSploit to streamline IP validation, port discovery, brute force attacks, and vulnerability checks—all with minimal input.

View on GitHub

Certifications & Education

Pursuing education in Cyber/Computer Forensics and Counterterrorism (John Bryce, May 2024 - Jun 2025). Continuously enhancing knowledge to position myself effectively in the cybersecurity landscape.